Terms and Conditions

THESE TERMS AND CONDITIONS APPLY TO ANY CUSTOMIZED TRAVEL PRODUCTS AND/OR SERVICES PURCHASED FROM ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES, 175 PLAINS ROAD E., BURLINGTON, ON, CANADA A MEMBER OF TICO REGISTRATION   # 50007312 (HEREINAFTER “AAT”). PLEASE READ THESE TERMS CAREFULLY AS BY BOOKING ANY THIS TOUR WITH AAT,  YOU ACKNOWLEDGE THAT YOU: I) HAVE READ AND UNDERSTAND THESE TERMS, AND II) INDICATE YOUR EXPRESS ACCEPTANCE OF AND AGREE TO BE BOUND BY THESE TERMS. IF YOU HAVE CONFIRMED A BOOKING ON ANY TOUR, WITH MORE THAN ONE CLIENT NAMED AND BOOKED ON SUCH BOOKING, YOU SHALL BE DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS (THE “TERMS”) ON BEHALF OF ALL CLIENTS NAMED IN THE BOOKING (INCLUDING MINORS AND THOSE UNDER A DISABILITY) AND TRAVELING ON OR OTHERWISE PARTICIPATING IN ANY PRODUCTS (HEREINAFTER “YOU”, THE “CLIENT(S)”), AND BY SUCH TRAVEL OR PARTICIPATION ALL PASSENGERS INDICATE THEIR ASSENT TO THESE TERMS.
  1. THE BOOKING CONTRACT
A BOOKING IS CONFIRMED AND THESE TERMS SHALL APPLY WHEN, AAT  HAS RECEIVED THE APPLICABLE DEPOSIT FROM THE CLIENT AND THE CLIENT HAS RECEIVED WRITTEN CONFIRMATION FROM  AAT OF SUCH BOOKING AND AGREE TO PROVIDE FULL, COMPLETE AND ACCURATE INFORMATION AS REQUESTED BY AAT TO CONFIRM SUCH BOOKING. ANY CLIENT CONFIRMING A BOOKING ON ANY PRODUCTS WITH MORE THAN ONE CLIENT NAMED AND BOOKED ON SUCH BOOKING REPRESENTS AND WARRANTS TO AAT THAT: I) THEY HAVE ALL REQUISITE CONSENTS AND AUTHORITY TO MAKE SUCH BOOKING ON BEHALF OF ALL OTHER CLIENTS NAMED ON THE BOOKING, AND HAVE COMMUNICATED ALL NECESSARY INFORMATION TO THE OTHER CLIENTS IN ORDER FOR THEM TO GIVE FREE AND FULLY INFORMED AUTHORIZATION TO DO SO; II) THE INFORMATION THAT THEY ARE PROVIDING REGARDING ALL CLIENTS IS COMPLETE AND ACCURATE, AND THEY HAVE OBTAINED ALL NECESSARY CONSENTS AND PERMISSIONS TO SHARE SUCH INFORMATION WITH AAT  FOR THE PURPOSES OF COMPLETING THE BOOKING; AND III) THEY WILL INFORM ALL OTHER NAMED CLIENTS ON THE RELEVANT BOOKING OF THE APPLICABILITY OF THESE TERMS TO THE BOOKING AND THE CLIENTS’ RELATIONSHIP WITH AAT.
  1. INSURANCE
ANY TRAVEL INSURANCE COVERAGE CAN BE PURCHASED TO AAT .  PROOF OF MEDICAL INSURANCE IS MANDATORY WHEN TRAVELLING OUTSIDE OF CANADA.  IF NOT PURCHASING WITH THE BOOKING AGENCY AAT, YOU AGREE TO PROVIDE YOUR TOUR LEADER WITH INFORMATION IN THE EVENT OF MEDICAL EMERGENCIES.  ANY MEDICAL QUESTIONNAIRE IS TO BE FILLED OUT BY THE CLIENT WITHOUT ANY ASSISTANCE OF THE ACTING AGENT OR AAT.
TRIP CANCELLATION/INTERRUPTION INSURANCE IS NOT INCLUDED, IT IS RECOMMENDED BUT NOT MANDATORY.  THE CLIENT WILL ACCEPT FULL RESPONSIBILITY FOR ANY CHARGES INCURRED OR LOSSES WITHOUT THE APPROPRIATE COVERAGE.
  1. DEPOSITS – PAYABLE BY CHEQUE OR CASH WITH COMPLETED BOOKING FORM.
TOURS AND INDEPENDENT TOURS: AT TIME OF BOOKING THIS TOUR,  A NON-REFUNDABLE DEPOSIT PAYABLE BY CHEQUE TO ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES, PER PERSON FROM THE CLIENT TO AAT. IF THE BOOKING IS MADE 90 DAYS OR LESS PRIOR TO DEPARTURE, FULL PAYMENT IS DUE AT THE TIME OF BOOKING (A CERTIFIED CHEQUE WILL BE REQUIRED). CHEQUES ARE TO BE MADE OUT TO ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES. CREDIT CARDS ARE NOT ACCEPTABLE DEPOSITS.
  1. CLIENT DETAILS REQUIRED FOR BOOKING
A BOOKING FORM MUST BE COMPLETED ALONG WITH A COPY OF A VALID PASSPORT AND A CHEQUE PAYABLE TO ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES TO SECURE YOUR SPACE FOR THIS TOUR.  YOUR DEPOSIT IS NON REFUNDABLE AND ANY CHANGES TO YOUR RESERVATION MAY INCUR FEES.
  1. FINAL PAYMENT & ACCEPTANCE OF BOOKING – 120 DAYS PRIOR TO DEPARTURE  CLIENTS SHOULD REFER TO THE CONFIRMATION INVOICE ISSUED BY ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES REGARDING ALL DETAILS FOR THE TOUR AND FINAL PAYMENT FOR THE TOUR BOOKED.
  1. CANCELLATION BY THE CLIENT
A CLIENT MAY CANCEL THEIR BOOKING BY NOTIFYING ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES. THE APPLICABLE CANCELLATION FEES SHALL BE DETERMINED WITH REFERENCE TO THE DATE ON WHICH THE REQUEST TO CANCEL IS RECEIVED BY THE AGENCY, EXCLUDING ANY INSURANCE PRODUCTS.
CANCELLATION FOR TOUR PRODUCT AND INDEPENDENT TOUR PRODUCT: CLIENT MUST CANCEL IN WRITING TO ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES :
(A)CANCELLATION RECEIVED 90 DAYS BEFORE DEPARTURE: 50% NON REFUNDABLE
(B)CANCELLATION LESS THAN 30 DAYS BEFORE DEPARTURE:  100% NON REFUNDABLE
  1. TRAVEL DOCUMENTS
THE CLIENT IS ENTIRELY RESPONSIBLE FOR SECURING AND MUST BE IN POSSESSION AT ALL TIMES WHILE ON THIS TOUR OF A VALID PASSPORT REQUIRED FOR ENTRY, DEPARTURE AND TRAVEL TO EACH COUNTRY OR REGION VISITED OR TRAVELED THROUGH THROUGHOUT THE ITINERARY OF THE APPLICABLE PRODUCT TOUR, AND FOR RE-ENTRY TO THE CLIENT’S COUNTRY OF RESIDENCE OR DEPARTURE (PASSPORT MUST BE VALID 6 MONTHS PAST THE LAST DATE OF TRAVEL WITH AAT, AS WELL AS ALL VISAS, PERMITS AND CERTIFICATES INCLUDING VACCINATION CERTIFICATES, INSURANCE POLICIES, REQUIRED FOR ENTRY INTO ALL REGIONS AND PARTICIPATION IN ALL PARTS OF THE PRODUCT TOUR ITINERARY. THE CLIENT ACCEPTS FULL RESPONSIBILITY FOR OBTAINING ALL SUCH DOCUMENTS, VISAS AND PERMITS PRIOR TO THE START OF THE PRODUCT TOUR, AND IS SOLELY RESPONSIBLE FOR ANY ADVERSE CONSEQUENCES RESULTING FROM MISSING OR DEFECTIVE DOCUMENTATION. CLIENT AGREES THAT THEY ARE RESPONSIBLE FOR THE FULL AMOUNT OF ANY LOSS OR EXPENSE SUFFERED OR PAID BY AAT WHICH ARE A DIRECT RESULT OF THE CLIENT’S FAILURE TO SECURE PROPER TRAVEL DOCUMENTATION. ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES  DOES NOT REPRESENT OR WARRANT THE ACCURACY OF ANY INFORMATION OR ADVICE GIVEN BY AAT  REGARDING VISAS, VACCINATIONS, CLIMATE, CLOTHING, BAGGAGE, SPECIAL EQUIPMENT, ETC. AND CLIENT AGREES THAT AAT OR ANY REPRESENTATIVE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN SUCH INFORMATION.
  1. FLEXIBILITY & UNUSED SERVICES
THE CLIENT ACKNOWLEDGES BY BOOKING A PRODUCT AND/OR AGREEING TO TRAVEL WITH AAT THAT THE NATURE OF TRAVEL ITINERARIES REQUIRES CONSIDERABLE FLEXIBILITY AND ACKNOWLEDGES THAT THEY WILL PERMIT REASONABLE ALTERATIONS TO THE PRODUCT AND/OR ITINERARY BY AAT. THE CLIENT ACKNOWLEDGES THEIR UNDERSTANDING THAT THE ROUTE, SCHEDULES, ACCOMMODATION,  ITINERARIES, AMENITIES AND MODE OF TRANSPORT MAY BE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE DUE TO CIRCUMSTANCES OR EVENTS, WHICH MAY INCLUDE SICKNESS OR MECHANICAL BREAKDOWN, INCIDENTS IN THE LOCATION WHERE THE PRODUCT WILL BE OPERATED, FLIGHT CANCELLATIONS, STRIKES, EVENTS EMANATING FROM POLITICAL DISPUTES, ENTRY OR BORDER DIFFICULTIES, EXTREME WEATHER AND OTHER UNPREDICTABLE OR UNFORESEEABLE CIRCUMSTANCES WHICH ARE BEYOND THE REASONABLE CONTROL OF AAT  AND THAT AAT IS NOT LIABLE TO ANY CLIENT FOR SUCH CHANGES OR AMENDMENTS.
AAT SHALL NOT BE LIABLE FOR OR PAY ANY DISCOUNT OR REFUNDS FOR MISSED OR UNUSED SERVICES WHICH WERE MISSED OR UNUSED BY THE CLIENT DUE TO NO FAULT OF AAT, ITS AGENTS, OR REPRESENTATIVES, WHICH SHALL INCLUDE ANY TERMINATION OF THE CLIENT’S PARTICIPATION IN THE TOUR PRODUCT DUE TO THE CLIENT’S OWN FAULT, NEGLIGENCE OR BREACH OF THESE TERMS.
  1. CHANGES
CHANGES MADE BY ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES: REASONABLE CHANGES IN THE ITINERARY OF ANY PRODUCT MAY BE MADE WHERE DEEMED NECESSARY OR ADVISABLE FOR OPERATIONAL REASONS BY AAT, IN ITS’ SOLE DISCRETION. IF AAT MAKES A MATERIAL CHANGE (DEFINED AS A CHANGE AFFECTING AT LEAST ONE IN THREE FULL TOUR DAYS OF THE ITINERARY, OR WHICH MATERIALLY AFFECTS THE CHARACTER OF THE PRODUCT IN ITS ENTIRETY) TO ANY PRODUCT, AAT WILL INFORM THE CLIENT(S) BOOKED ON SUCH PRODUCT OF ANY MATERIAL CHANGE AS SOON AS REASONABLY POSSIBLE, PROVIDED THAT THERE IS SUFFICIENT TIME BEFORE DEPARTURE TO PROPERLY NOTIFY ALL AFFECTED.
ONCE THE TOUR HAS DEPARTED, CHANGES TO SUCH ITINERARY MAY BE NECESSARY OR ADVISABLE AS A RESULT OF UNFORESEEN CIRCUMSTANCES OR OTHER REASONS RELATED TO EFFECTIVE PRODUCT OPERATION, HEALTH, SAFETY, CLIENT ENJOYMENT, OR CLIENT COMFORT. ANY SUCH CHANGES ARE AT THE DISCRETION OF AAT OR HIS REPRESENTATIVE LEADING THE TOUR. THE CLIENT ACKNOWLEDGES THAT THEY MUST HAVE REASONABLE FINANCIAL RESOURCES TO COVER INCIDENTAL EXPENSES ON EVERY PRODUCT ON WHICH THEY TRAVEL, WHETHER OR NOT THEY ARISE FROM A CHANGE IN THE ITINERARY OR FROM THE TRAVEL ITSELF, AND THAT AAT SHALL NOT BE LIABLE FOR ANY CLIENT’S FAILURE TO PREPARE ADEQUATELY FOR THEIR TRAVEL AND UNFORESEEN CIRCUMSTANCES WHICH MAY ARISE DURING SUCH TRAVEL. AAT WILL NOT BE LIABLE FOR ANY INDIRECT AND OR CONSEQUENTIAL LOSSES ASSOCIATED WITH ANY CHANGES TO A PRODUCT’S ITINERARY.
CHANGES MADE BY THE CLIENT: CLIENT IS RESPONSIBLE FOR ENSURING THAT INFORMATION PROVIDED TO AAT IN MAKING THEIR BOOKING IS ACCURATE, UP-TO-DATE, AND CORRECT. BOOKINGS ARE NOT TRANSFERABLE TO OTHER TOUR. ANY CHANGES TO THE TRAVELING CLIENT’S NAME ON ANY PRODUCT BOOKING ARE SUBJECT TO AAT ’ APPROVAL. ANY CHANGES TO A FILE WILL DEPEND ON AVAILABILITY AND WILL BE ON A REQUEST BASIS AND SUBJECT TO AAT ’APPROVAL. ANY EXTRA COSTS INCURRED FOR MAKING THE CHANGE WILL BE CHARGED TO THE CLIENT ALONG WITH AN ADMINISTRATIVE FEE. NO CHANGES ARE PERMITTED TO ANY BOOKING WITHIN 80 DAYS OF DEPARTURE OF THE FIRST PRODUCT TO DEPART UNDER THE APPLICABLE BOOKING.
  1. CLIENT’S ACCEPTANCE OF RISK
THE CLIENT ACKNOWLEDGES THAT THE NATURE OF SOME PRODUCT TOURS CAN BE ADVENTUROUS AND MAY INVOLVE A SIGNIFICANT AMOUNT OF RISK TO CLIENTS’ HEALTH AND/OR SAFETY. THERE ARE DANGERS INHERENT TO SPECIAL TRAVEL PRODUCTS GENERALLY AND CLIENT ACKNOWLEDGES THEY HAVE CONSIDERED SUCH RISKS TO HEALTH AND SAFETY AND ARE WILLING TO ASSUME IT, BY CONFIRMING THEIR BOOKING OF SUCH PRODUCT. THE CLIENT HEREBY ASSUMES ALL SUCH RISK AND DOES HEREBY RELEASE AAT AND ANY OF HIS AGENTS AND REPRESENTATIVES FROM ALL CLAIMS AND CAUSES OF ACTION ARISING FROM ANY LOSSES, DAMAGES OR INJURIES OR DEATH RESULTING FROM THESE RISKS INHERENT IN TRAVEL, INCLUDING ADVENTURE TRAVEL SPECIFICALLY, VISITING FOREIGN DESTINATIONS, AND PARTICIPATING IN ADVENTUROUS ACTIVITIES SUCH AS THOSE INCLUDED IN PRODUCT ITINERARIES. STANDARDS OF HYGIENE, ACCOMMODATION AND TRANSPORT IN SOME COUNTRIES WHERE PRODUCT TOURS TAKE PLACE ARE OFTEN LOWER THAN COMPARABLE STANDARDS THAN WHAT THE CLIENT MAY REASONABLY EXPECT IN THEIR HOME COUNTRY OR REGION.
THE CLIENT ACKNOWLEDGES THAT THE DEGREE AND NATURE OF PERSONAL RISK INVOLVED DEPENDS ON THE NATURE OF THE PRODUCT BOOKED, OR THE LOCATION(S) IN WHICH SUCH PRODUCT IS TO OPERATE, AND THAT THERE MAY BE A SIGNIFICANT DEGREE OF PERSONAL RISK INVOLVED IN TRAVEL ON THE PRODUCT, PARTICULARLY IF SUCH PRODUCT INVOLVES PHYSICAL ACTIVITIES, TRAVEL TO REMOTE LOCATIONS, CARRIAGE BY WATERCRAFT, PARTICIPATION IN “EXTREME SPORTS” OR OTHER HIGH-RISK ACTIVITIES, OR TRAVEL TO COUNTRIES WITH UNDER-DEVELOPED INFRASTRUCTURE. THE CLIENT ACKNOWLEDGES SHE OR HE HAS CONSIDERED THE POTENTIAL RISKS, DANGERS AND CHALLENGES IN LIGHT OF THEIR OWN PERSONAL CAPABILITIES AND NEEDS, AND EXPRESSLY ASSUMES THE RISKS ATTENDANT TO TRAVEL UNDER SUCH CONDITIONS. THE CLIENT ACKNOWLEDGES AND AGREES THAT AAT IS NOT RESPONSIBLE FOR PROVIDING INFORMATION OR GUIDANCE TO THE CLIENT WITH RESPECT TO LOCAL CUSTOMS, WEATHER CONDITIONS, SPECIFIC SAFETY CONCERNS, PHYSICAL CHALLENGES OR LAWS IN EFFECT IN ANY LOCATIONS WHERE PRODUCTS ARE OPERATED.
THE CLIENT MUST AT ALL TIMES STRICTLY COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF ALL COUNTRIES AND REGIONS VISITED ON THE APPLICABLE PRODUCT TOUR. SHOULD THE CLIENT FAIL TO COMPLY WITH THE ABOVE OR COMMIT ANY ILLEGAL ACT WHEN ON THE TOUR OR, IF IN THE OPINION OF AAT (ACTING REASONABLY), THE CLIENT’S BEHAVIOUR IS CAUSING OR IS LIKELY TO CAUSE DANGER, DISTRESS OR MATERIAL ANNOYANCE TO OTHERS, AAT MAY TERMINATE THAT CLIENT’S TRAVEL ARRANGEMENTS ON ANY PRODUCT IMMEDIATELY WITHOUT ANY LIABILITY ON AAT PART AND THE CLIENT WILL NOT BE ENTITLED TO ANY REFUND FOR UNUSED OR MISSED SERVICES OR COSTS INCURRED RESULTING FROM THE TERMINATION OF THE TRAVEL ARRANGEMENTS, INCLUDING, WITHOUT LIMITATION, RETURN TRAVEL, ACCOMMODATIONS, MEALS, AND/OR INCIDENTALS.
CLIENTS AGREE THAT THEY ARE RESPONSIBLE FOR ANY COSTS INCURRED BY ATT ’ SUPPLIERS OR PARTNERS, AS A RESULT OF DAMAGE, DESTRUCTION, THEFT, OR EXCESS CLEANING FEES CAUSED OR OCCASIONED BY THE CLIENT WHILE ON TOUR. CLIENTS AGREE TO IMMEDIATELY REPORT ANY PRE-EXISTING DAMAGE OF THIS KIND TO STAFF OF THE ACCOMMODATION, TRANSPORTATION SERVICE, OR FACILITY (AS APPROPRIATE) AND/OR A AAT ’ REPRESENTATIVE AS SOON AS POSSIBLE UPON DISCOVERY BY THE CLIENT.
CLIENT AGREES TO TAKE ALL PRUDENT MEASURES IN RELATION TO THEIR OWN SAFETY WHILE ON ANY THE AGENCY ’S PRODUCT, INCLUDING, BUT NOT LIMITED TO, THE PROPER USE OF SAFETY DEVICES SUCH AS SEAT-BELTS, HARNESSES, AND HELMETS, AND OBEYING ALL POSTED SIGNS AND WARNINGS IN RELATION TO CLIENT HEALTH AND SAFETY. AAT NOR ITS THIRD PARTY SUPPLIERS, (AS HEREINAFTER DEFINED) SHALL NOT BE LIABLE FOR ANY FAILURE ON THE CLIENT’S PART TO COMPLY SAFETY INSTRUCTIONS OR RECOMMENDATIONS OF AAT ’S OR ITS THIRD PARTY SUPPLIERS.
CLIENT AGREES TO BRING ANY COMPLAINTS REGARDING A PRODUCT TO AAT  AS SOON AS POSSIBLE IN ORDER TO PROVIDE THE OPPORTUNITY TO ADDRESS SUCH COMPLAINT PROPERLY. CLIENT AGREES TO INFORM THE TOUR LEADER AT THE EARLIEST OPPORTUNITY, OR TO THE AAT’S LOCAL OFFICE MANAGER. THE AAT ASSUMES NO LIABILITY FOR COMPLAINTS THAT ARE NOT PROPERLY BROUGHT TO THE ATTENTION OF AAT WITH SUFFICIENT NOTICE FOR AAT TO RESOLVE OR ATTEMPT TO RESOLVE ANY CLIENT COMPLAINTS. ANY COMPLAINT MADE AFTER THE COMPLETION OF A PRODUCT TOUR MUST BE RECEIVED IN WRITING BY AAT VIA ITS AGENTS OR DIRECTLY WITHIN 30 DAYS OF THE END OF THE TOUR PRODUCT IN QUESTION.
  1. THE AGENCY IS NOT LIABLE FOR ITS THIRD PARTY SUPPLIERS
AAT MAKES ARRANGEMENTS WITH ACCOMMODATION PROVIDERS, ACTIVITY PROVIDERS, AIRLINES, CRUISE LINES, COACH COMPANIES, TRANSFER OPERATORS, SHORE EXCURSION OPERATORS, TOUR AND LOCAL GUIDES, AND OTHER INDEPENDENT PARTIES (“THIRD PARTY SUPPLIERS”) TO PROVIDE YOU WITH THE TRAVEL SERVICES AND OTHER SERVICES YOU PURCHASE OR WHICH FORM THE COMPONENT PARTS OF YOUR PRODUCT TOUR. THIRD PARTY SUPPLIERS MAY ALSO ENGAGE THE SERVICES OF LOCAL OPERATORS AND/OR SUB-CONTRACTORS FOR THE PROVISION OF TRAVEL SERVICES THAT FORM PART OF THE PRODUCT TOUR(S). ALTHOUGH AAT TAKES ALL REASONABLE CARE IN SELECTING THIRD PARTY SUPPLIERS, AAT IS UNABLE TO CONTROL THIRD PARTY SUPPLIERS AND DO NOT SUPERVISE THIRD PARTY SUPPLIERS AND THEREFORE CANNOT BE RESPONSIBLE FOR THEIR ACTS OR OMISSIONS. THE TRAVEL SERVICES AND OTHER SERVICES PROVIDED ARE SUBJECT TO THE CONDITIONS IMPOSED BY THESE SUPPLIERS AND THEIR LIABILITY IS LIMITED BY THEIR TARIFFS, CONDITIONS OF CARRIAGE, TICKETS AND VOUCHERS AND INTERNATIONAL CONVENTIONS AND AGREEMENTS THAT GOVERN THE PROVISION OF THEIR SERVICES. THESE MAY LIMIT OR EXCLUDE LIABILITY OF THE SUPPLIER. CLIENT ACKNOWLEDGES THAT THIRD PARTY SUPPLIERS OPERATE IN COMPLIANCE WITH THE APPLICABLE LAWS OF THE COUNTRIES IN WHICH THEY OPERATE AND AAT DOES NOT WARRANT THAT ANY THIRD PARTY SUPPLIER IS IN COMPLIANCE WITH THE LAWS OF THE CLIENT’S COUNTRY OF RESIDENCE, OR ANY OTHER JURISDICTION.
AAT AGENCY IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY OTHER THAN THE AAT AGENCY AND ITS EMPLOYEES. FOR CLARITY, NEITHER AAT OR HIS AGENTS, REPRESENTATIVE AND TOUR LEADERS, NOR ANY CARRIER IS LIABLE FOR THE ACTS OR OMISSIONS, WHETHER NEGLIGENT OR OTHERWISE, OF THIRD PARTY SUPPLIERS OR ANY INDEPENDENT CONTRACTORS.
  1. OPTIONAL EXTRAS
OPTIONAL EXTRAS (WHICH FOR THE PURPOSES OF THIS SECTION MEAN ANY ACTIVITY, TRANSPORTATION, MEAL, OR ANY OTHER PRODUCT OR SERVICE NOT EXPRESSLY INCLUDED IN THE PRODUCT DESCRIPTION OR ITINERARY, OR IN THE PRICE OF THE PRODUCT) DO NOT FORM PART OF THE TOUR OR PRODUCT. CLIENT AGREES THAT ANY ASSISTANCE GIVEN BY AAT’S  TOUR LEADERS OR OTHER AGENCY ’S REPRESENTATIVE IN ARRANGING, SELECTING, OR BOOKING, ANY OPTIONAL EXTRAS IS PURELY AT THE REQUEST OF THE CLIENT, AND AAT MAKES NO WARRANTIES REGARDING SUCH INFORMATION AND EXPRESSLY DISCLAIMS ANY LIABILITY WHATSOEVER ARISING FROM ANY OPTIONAL EXTRAS OR PARTICIPATION THEREON BY ANY CLIENT, OR ANY INFORMATION PROVIDED BY ANY AAT ’ S REPRESENTATIVE OR TOUR LEADER REGARDING ANY OPTIONAL EXTRAS. ACCORDINGLY, THE AAT HEREBY RELEASES THE AGENCY FROM ALL CLAIMS AND CAUSES OF ACTION ARISING FROM ANY DAMAGES, LOSS OF ENJOYMENT, INCONVENIENCE, OR INJURIES RELATED TO OR ARISING FROM PARTICIPATION IN OR BOOKING OF OPTIONAL EXTRAS.
  1. LIABILITY
ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES  IS NOT RESPONSIBLE FOR ANY DAMAGES, EXPENSES, LOSSES, OR CLAIMS WHICH ARE ATTRIBUTABLE TO THE FAULT OF ANY CLIENT, THE UNFORESEEABLE OR UNAVOIDABLE ACT OR OMISSION OF A THIRD PARTY UNCONNECTED WITH THE PROVISION OF ANY SERVICES THAT FORM ANY PART OF THE PRODUCT(S), OR A FORCE MAJEURE EVENT (AS HEREIN DEFINED).
THE AGENCY SHALL HAVE NO LIABILITY FOR LOSS, THEFT OF OR DAMAGE TO BAGGAGE OR PERSONAL EFFECTS OF CLIENTS WHILE PARTICIPATING IN A PRODUCT TOUR. CLIENTS SHOULD NOT LEAVE PERSONAL BELONGINGS UNATTENDED IN ANY PUBLIC AREAS, ON BOARD ANY MODE OF TRANSPORTATION, OR ELSEWHERE, AND ARE RESPONSIBLE AT ALL TIMES FOR THEIR OWN EFFECTS AND BELONGINGS. AAT CANNOT ACCEPT RESPONSIBILITY FOR AND IN NO EVENT SHALL BE LIABLE FOR LOSS OR DAMAGE OF VALUABLES OR OTHER ARTICLES LEFT IN OR ON FACILITIES USED BY AAT SUCH AS HOTELS, HOME-STAY, VESSELS, TRAINS, VEHICLES, OR ANY OTHER MODE OF TRANSPORTATION.
IN THE EVENT THAT ANY LOSS, DEATH, INJURY OR ILLNESS IS CAUSED BY THE NEGLIGENT ACTS AND/OR OMISSIONS OF AAT OR OF THE THIRD-PARTY SUPPLIERS OF ANY SERVICES WHICH FORM PART OF THE CONTRACT THEN AAT LIMITS ITS LIABILITY, WHERE APPLICABLE BY ALL APPLICABLE INTERNATIONAL CONVENTIONS.
  1. IMAGES AND MARKETING
THE CLIENT AGREES THAT WHILE PARTICIPATING IN ANY TOUR OF AAT (INCLUDING, WITHOUT LIMITATION, GROUP/INDEPENDENT TRAVEL, EXPEDITION TRIPS, AND OTHER TOUR PRODUCT) IMAGES, PHOTOS OR VIDEOS MAY BE TAKEN BY OTHER CLIENTS AND/OR AAT ’S REPRESENTATIVES OR TOUR LEADERS THAT MAY CONTAIN OR FEATURE THE CLIENT IN PART OR IN WHOLE. THE CLIENT ACKNOWLEDGES THAT THEY CONSENT TO ANY SUCH PICTURES BEING TAKEN AND AGREE THAT CLIENT HEREBY GRANTS A PERPETUAL, ROYALTY-FREE, WORLDWIDE, IRREVOCABLE LICENSE TO AAT, ITS AFFILIATES AND ASSIGNS, TO REPRODUCE FOR ANY PURPOSE WHATSOEVER (INCLUDING MARKETING AND PROMOTIONS), IN ANY MEDIUM WHATSOEVER, WHETHER CURRENTLY KNOWN OR HEREINAFTER DEVISED, WITHOUT ANY FURTHER OBLIGATION TO THE CLIENT OR COMPENSATION PAYABLE TO SUCH CLIENT.
  1. PRIVACY POLICY
AAT MUST COLLECT PERSONAL INFORMATION FROM CLIENTS IN ORDER TO GIVE EFFECT TO ANY BOOKING, TO DELIVER THE PRODUCTS AND ANY COLLATERAL SERVICES, TO ASSIST IN EVALUATING SUCH PRODUCTS. THE AGENCY TAKES CARE TO SAFEGUARD ALL CLIENT INFORMATION AND PROTECT THE PRIVACY OF ALL OF OUR CLIENTS. AAT COLLECTS, USES AND DISCLOSES ONLY THAT INFORMATION REASONABLY REQUIRED TO ENABLE US TO PROVIDE THE PARTICULAR PRODUCT OR SERVICE THAT YOU HAVE REQUESTED AS DESCRIBED IN THE THE AGENCY’S PRIVACY POLICY, WHICH CAN BE ACCESSED ANY TIME AT HTTP://WWW.THEAGENCY.COM/TERMS-CONDITIONS/PRIVACY/ AND IS EXPRESSLY INCORPORATED INTO THESE TERMS. IN PARTICULAR, AAT MAY SHARE YOUR INFORMATION, AS NECESSARY, WITH OUR THIRD-PARTY SUPPLIERS AND OPERATORS WHO DELIVER SERVICES OR COMPONENT PARTS OF PRODUCT TO CLIENTS, IN ORDER TO ENABLE THEM TO PROVIDE SUCH PRODUCTS AND SERVICES. ALL SUCH THIRD PARTIES ARE BOUND BY THE TERMS OF THE AAT ’S PRIVACY POLICY. BY SUBMITTING ANY PERSONAL INFORMATION TO AAT, CLIENTS INDICATE THEIR ACCEPTANCE OF THE TERMS OF AAT ’S PRIVACY POLICY.
  1. SEVERABILITY
IN THE EVENT THAT ANY TERM OR CONDITION CONTAINED HEREIN IS UNENFORCEABLE OR VOID BY OPERATION OF LAW OR AS BEING AGAINST PUBLIC POLICY OR FOR ANY OTHER REASON THEN SUCH TERM OR CONDITION SHALL BE DEEMED TO BE SEVERED FROM THESE TERMS OR AMENDED ACCORDINGLY ONLY TO SUCH EXTENT NECESSARY TO ALLOW ALL REMAINING TERMS AND CONDITIONS HEREOF TO SURVIVE AND CONTINUE AS BINDING. IF ANY PROVISION OF THESE TERMS IS FOUND TO BE SO BROAD AS TO BE UNENFORCEABLE, SUCH PROVISION SHALL BE INTERPRETED TO BE ONLY SO BROAD AS IS ENFORCEABLE. THE INVALIDITY OR UNENFORCEABILITY OF ANY PROVISION HEREOF SHALL IN NO WAY AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER PROVISION.
  1. CONTRACT PARTIES & SUCCESSORS
THESE TERMS AND CONDITIONS SHALL INURE TO THE BENEFIT OF AND BE BINDING UPON AAT AND THE CLIENT AND THEIR RESPECTIVE HEIRS, LEGAL PERSONAL REPRESENTATIVES, SUCCESSORS AND ASSIGNS, AS WELL AS ANYONE NAMED IN ANY BOOKING MADE BY THE BOOKING CLIENT ON WHOSE BEHALF THE CLIENT IS PURCHASING ANY PRODUCT.
YOUR BOOKING CONTRACT IS WITH AAT , WHICH EXISTS UNDER, AND IS PURSUANT TO, THE LAWS OF ONTARIO WITH ITS REGISTERED OFFICE BEING IN BURLINGTON, ONTARIO, CANADA.
  1. APPLICABLE LAW
THE CONTRACT AND THESE TERMS AND CONDITIONS ARE SUBJECT TO THE LAWS OF ONTARIO, CANADA AND ALL CLIENTS SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS LOCATED IN HAMILTON, ONTARIO, CANADA FOR THE RESOLUTION OF ANY DISPUTE UNDER THESE TERMS OR CONCERNING A PRODUCT.
SAURO BERTOLOZZI,   TICO CERTIFIED TRAVEL COUNSELOR SINCE 2009 (CERTIFICATE NUMBER T716558) AND ALDERSHOT AMERICAN EXPRESS  TRAVEL SERVICES, 175 PLAINS ROAD E., BURLINGTON, ON, CANADA A MEMBER OF TICO REGISTRATION   # 50007312
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